1. Will you get the colour right? Do you use the manufacturer's paint?
ChipsAway use the worlds most respected colour matching system. We never use stock paint, which is almost never the same batch of paint that was used in painting the vehicle, and could, therefore, be visibly a slightly different colour. We use computer assisted mixing on-site to create a paint to match the panel we are painting, ensuring the best possible colour match.
2. My car is metallic or pearl finish can you repair it?
Unlike many other repairers, we can and do provide repairs to metallic, pearl, mica and combination effect finishes.
3. My bumper is scuffed, but it is plastic, can you repair it?
We can repair both painted(colour-coded) and textured(black/grey) plastic bumpers aswell as split plastic bumpers.
4. Will the repair be "as good as new"?
Yes. Our repairs are carried out to an extensively high standard using up to date materials and techniques.
5. Do you repair stone chips?
We can provide a professional touch-in stone chip damage. Particularly with metallic paints, this is a protective repair only, as a stone chip removes substantial material from the finish. if a perfect repair is necessary, the only way to achieve it is stripping the affected bonnet back to bare metal, followed by an edge to edge respray. This is usually not an economical repair option for the customer, and touch-ins are the preferred repair method.
6. Do you guarantee your repairs?
Our repairs are covered by a lifetime formulation and application warranty.
7. How do you accept payment?
We can accept payment by cash, cheques, cards (Debit cards are free, credit cards carry a 2.5% fee).
8. How much will my repairs cost?
It is impossible for us to price a repair precisely without seeing the damage, as the work and materials involved in a repair can vary greatly from one piece of damage to the next. If you wish to send us digital photos of your damage via e-mail try to include one that shows the damage as close -up (while still in focus) as possible and another that is zoomed far enough out to give us an idea of the scale of the repair. We will be able to provide a ballpark figure in these circumstances. we are pleased to offer free,we-come-to-you estimates where we give firm price quotes.
9. Do you do insurance work?
Yes. We will need a faxed works authorisation from your insurer to proceed with the work. If you have been asked to collect quotes for repair work by your insurer, we will be pleased to assist.
10. Are there any repairs you do not do?
The ChipsAway paint system is not designed for full paintwork repairs to bonnets or roofs. We can conduct touch-in repairs and machine compounding and polishing repairs to these areas, which can provide a cost effective repair to certain types of damage. please contact us for a free assessment of suitability. In addition we do not undertake panel replacements or welding repairs, but can advise you free of charge on whether or not your damage requires such work.
11. When is the car ready to drive?
The car is ready for ordinary road use and weather exposure immediately after we have completed the repair.
12. How should I look after my repair?
Advice is given following completion of the repair. Advice is always available by phone.
13. Do you repair Dents? How about Paintless Dent Removal(PDR)?
Paintless Dent Removal(PDR) is a seperate skill which is applicable if the paint is not damaged and the area is suitable for access for PDR. We have a number of dent specialists linked to our business please let us know your location and we will be more than happy to supply their contact number.
In case the paint is damaged or the area is not suitable for PDR, we can usually repair the area by applying filler to level out the dent, followed by spray painting and lacquering of the applicable area.